Park Capital SA takes all complaints seriously and is committed to dealing with any complaints raised promptly and objectively.
Your complaint will be investigated promptly, diligently and impartially. Our aim is to provide a response as soon as possible. Sometimes, however a longer investigation is required. In these cases, we will keep you informed of our progress and let you know when you should expect matters to be resolved.
Upon completion of our investigations we will send you a final response setting out our position on the complaint. If, on receipt of our final response you are not satisfied with the response provided, you may be able to refer your complaint to an Alternative Dispute Resolution Authority. Further details of our complaint handling procedure and the availability of an Alternative Dispute Resolution Authority will be provided to you upon request or when responding to a complaint.
If you have a suggestion on how we can improve, or would like to submit a complaint, please complete the form below. Alternatively, you can contact your usual Park Capital SA contact who will forward the issue to the relevant internal persons.